ICT Channel in Belgium & Luxembourg:

The Belgian market remains structured around two main regions — the French-speaking Wallonia and the Dutch-speaking Flanders — with a small German-speaking community. Brussels, hosting the European institutions, continues to play a central role as an international business hub, boosting demand for ICT services, cybersecurity, and data-management solutions.

The Belgian ICT landscape is still largely driven by SMBs, which represent the backbone of the sector. The leading verticals include financial services, the public sector, healthcare, logistics, manufacturing, and construction. The country’s advanced connectivity and government-supported digital transition programs (such as Digital Belgium and regional “smart industry” initiatives) further stimulate the market.

The distribution network is mature but fragmented, composed mainly of small, specialized resellers and integrators. E-commerce and cloud-based distribution have expanded significantly since the pandemic, while traditional retail continues to decline in relative weight. Multilingualism and regional regulatory nuances still influence sales channels and marketing approaches.

Belgian distributors and service providers remain relatively small in size and operate on proximity and specialization. The software market is concentrated on SMB-oriented solutions: business applications, ERP/CRM systems, web-content and workflow management, and increasingly cybersecurity and AI-assisted tools.

In the services segment, demand is focused on cloud migration, managed services, cybersecurity, and digital transformation consulting. The top 40 system integrators and service providers account for roughly one-third of the national ICT turnover. There is also strong momentum in fintech, secure payments, and data-protection technologies, driven by EU regulations (GDPR, DORA, NIS2).

Luxembourg, while much smaller, hosts a dense and high-value ICT ecosystem — a few hundred companies, but with a strong focus on financial technology, data centers, and cybersecurity. The country serves as a regional hub for cloud and data-sovereignty services, benefitting from its multilingual workforce and cross-border proximity to Belgium, France, and Germany. Several Belgian and German distributors manage Benelux-wide operations, reinforcing the regional integration of the ICT market.